Refund Policy

Returns & Refunds Policy

We want your shopping experience to be exceptional. Here's everything you need to know about our customer-friendly refund and return policies.

Our Customer Commitment

At London-Kane, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We've designed our policies to be straightforward and hassle-free.

Returns Process

We understand that sometimes products may not meet your expectations. To initiate a return:

  • Contact our customer service team within 30 days of delivery
  • Provide your order details
  • Our team will guide you through the process

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Take a photo of the damaged item
  2. Contact our customer service team
  3. We'll send a replacement right away at no cost to you

Lost or Stolen Packages

Your security matters to us. If your package is lost in transit or stolen:

  • We'll either issue a full refund or
  • Send a free replacement - the choice is yours
  • No complicated paperwork required

Processing Times

  • Refunds typically process in 3-5 business days
  • Replacement orders ship within 24-48 hours
  • Delivery times vary by location

Need Help?

Our customer service team is here to assist you:

We're committed to making your shopping experience with London-Kane as pleasant as possible. If you have any questions about our policies, please don't hesitate to reach out.

Policy last updated: December 12, 2024